Production Support (AWS support) +Java springboot+SQL

About this job

Responsibilities

• Lead L2/L3 production support for business-critical applications, ensuring high availability and minimal downtime.
• Triage, troubleshoot, and resolve incidents across application, database, and AWS infrastructure layers within defined SLAs.
• Perform deep root-cause analysis (RCA) for recurring issues and drive corrective and preventive actions (CAPA).
• Coordinate major incident bridges, communicate status updates, and ensure timely stakeholder alignment during outages.
• Monitor and support workloads on AWS, ensuring reliability, scalability, and cost-aware operations.
• Improve observability by tuning alerts, dashboards, and log/metric signals to reduce noise and detect issues early.
• Support deployments and release activities, ensuring production readiness, rollback plans, and post-release validation.
• Diagnose application issues in Java Spring Boot services, including performance bottlenecks, thread/heap concerns, and API failures.
• Analyze SQL queries, execution plans, and database behavior to resolve latency, deadlocks, and data consistency issues.
• Collaborate with development teams to implement permanent fixes, improve code resiliency, and reduce incident recurrence.
• Support and troubleshoot authorization-related issues, ensuring secure and compliant access patterns across services.
• Partner with security and engineering teams to validate access changes and reduce risk in production environments.

Minimum Qualifications

• Bachelors or Masters degree in Engineering/Computer Applications (BTech, BCA, MCA, MTech) or equivalent practical experience.
• 10-15 years of experience in production support / application support for enterprise systems.
• Strong hands-on experience supporting AWS-based environments and resolving cloud operational issues.
• Strong Java Spring Boot troubleshooting experience in production environments.
• Strong SQL skills with proven ability to investigate data issues and optimize queries for performance.
• Experience handling incidents, RCA documentation, and working within SLA-driven support processes.
• Working knowledge of authorization concepts and troubleshooting access/permission issues in applications.

Educational Requirements

• MCA
• MSc
• MTech
• Bachelor of Engineering
• BCA
• BTech