Relationship Manager Trainee - Pune (Baner)

About this internship

Khadloya Sheetal Ashok SQL Developer/Senior Associate/Customer Handling/Operations Management Pune, MH, 411002 8208029015, 902 826 4290 khadloyasheetal@gmail.com Enthusiastic Team Player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Learning new skills in Data Management with the use of SQL & Data Analytical tools like Power BI.

Skills

Multitasking Abilities Very Good Customer Relations Specialist Excellent Operations Management Very Good Basic SQL & Data Analysis Good Business Development Very Good Work History 2018-04 - 2021-05 Travel Consultant Flamingo Transworld Pvt Ltd, Pune, Maharashtra Worked closely with clients to understand unique needs and meet specific travel desires.

• Worked on data fetching and updating data as per requirement.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
• Maintained consistent record of completing projects in accordance with schedule and budget requirements.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• 2014-07 - 2017-12 Senior Associate WNS Global Services, Pune, Maharashtra Oversaw project planning, schedule management and customer relations.
• Worked on Data Dump and Data pulling task.
• Maintained constructive team environment through effective mediation of disputes between associates and application of motivational techniques.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Developed junior team members and cultivated collaborative culture.
• Supported exchange of feedback and communication between management and associates.
• Managed timely and effective replacement of damaged or missing products.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

2011-06 - 2014-05 2020-06 - 2022-05 Bachelor of Commerce: Management Solapur University - Solapur Master of Business Administration: Management Yashwantrao Chavan Maharashtra Open University - Nashik Languages English, Hindi, and Marathi