Card Fraud Detection/Cheque Fraud -SME/TL

About this job

Cheque Fraud Role & responsibilities

Domain: Banking / Financial Services Enterprise Fraud

Shift: Flexible / US / Rotational Shifts as per business requirement/ Rotational week-off

Role Summary

We are looking for an experienced Candidates Cheque fraud or Deposit review fraud responsible for managing day-to-day fraud detection activities across the portfolio

• Investigate suspicious Incoming and outgoing cheque.
• Monitor and resolve outstanding fraud alerts and ensure timely alert disposition.
• Document findings and actions taken in accordance with internal protocols.

Key Responsibilities

-Make critical decisions regarding cheque holds, processing delays, and risk mitigation measures.

• Strong understanding of fraud alerts, fraud decisioning, customer authentication and card blocking processes.
• Strong analytical and problem-solving skills.
• Ability to interpret fraud patterns, operational metrics and trend data.
• Strong people-management and coaching skills.
• Strong written and verbal communication skills.
• Ability to manage high-volume and time-sensitive fraud operations.
• Strong stakeholder-management and escalation-handling skills.

Required Qualifications

Associate or bachelors Degree, preferably in field of Accounting, Finance Math or Statistics

Certification such as ACAMS or CFE, or any local fraud certification, will provide a competitive advantage.

Card Fraud Detection Role & responsibilities

We are looking for an experienced Team Leader Card Fraud Detection Operations responsible for managing day-to-day fraud detection activities across Credit and Debit Card portfolios.

The role will be accountable for team performance, fraud-loss prevention, alert management, customer protection, quality, productivity, SLA adherence, workforce utilization and effective people management. The Team Leader should possess strong knowledge of card-fraud typologies, fraud-detection systems and real-time fraud decisioning.

Key Responsibilities

Lead a team of Fraud Analysts/Senior Analysts handling real-time and non-real-time fraud alerts

• Ensure analysts perform appropriate customer/account review before making fraud decisions.
• Guide analysts on complex or high-value fraud cases and provide real-time decision support.
• Ensure appropriate actions including transaction decline, card block, account restriction, card replacement, customer verification and escalation are taken as per procedures.
• Monitor fraud queues and ensure alerts are handled within defined SLA and turnaround times.
• Manage workload allocation across shifts based on volume and business priorities.
• Identify unusual fraud spikes, compromised merchants, BIN attacks, high-risk geographies and emerging fraud trends.
• Escalate significant fraud events and emerging patterns to Fraud Risk, Strategy and Management teams.
• Provide operational feedback to Fraud Strategy teams for potential rule tuning and false-positive reduction.