Business Analyst - CLOS

About this job

Basic Information

• Designation / Job Title: Lead Business Analyst/Senior Business Analyst
• Location: Noida
• Reporting Manager: DGM

Job Purpose

To lead business requirements analysis for CLOS/MSME processes by gathering, analyzing, and documenting functional and technical requirements. The role ensures alignment between business objectives and system capabilities through detailed requirement elicitation, solution definition and effective stakeholder collaboration. Involved in end to end Project lifecycle including UAT & Go-Live.

Accountabilities

Major Activities

Requirements Gathering & Elicitation

• Conduct detailed discussions with customers to understand their business requirements.
• Analyse functional and domain requirements for CLOS/MSME process.
• Translate business objectives/ policies into clear and actionable requirements.
• Ensure adoption of standard accelerator to the client.

Documentation

• Prepare Business Requirement Documents (BRD)/ Functional Specification Documents (FSD)/ User Stories.
• Maintain updated documentation throughout the project lifecycle.

Solution Design & Validation

• Work with technical teams to define feasible and scalable solutions.
• Participate in solution walkthroughs and validations with stakeholders.

SIT/UAT

• Conduct UAT along with the client and get sign off with mini. changes.
• Ensure least conflict in requirement versus built during UAT.

Stakeholder Management

• Liaise with sales, pre-sales, management, product and technical teams to ensure alignment.
• Liase with project team to facilitate requirement workshops/ discussions and achieve billing milestones.
• Liaise with various customer stakeholders to avoid escalations.

Change Request Management

• Document, analyse, and prioritise change requests.
• Update user stories and communicate impact to all stakeholders.

Effort Estimation & Planning Support

• Provide accurate estimations for requirements and enhancements.
• Support planning and scheduling activities.

Value-Added Dashboard Delivery

Timely delivery of a value-added dashboard to the customer upon completion of gap study.

Customer Satisfaction

Improvement in customer satisfaction measured through MOTs scores and the average performance across Requirement Gathering/ Gap Study, Development, SIT/ UAT and Project Closure stages.

Quality & Timeliness of Document Submission

Consistent adherence to documentation quality guidelines and timely submission of key documents and artefacts including, but not limited to: -

• BRD/ SRS/ FSD/ User Stories
• End-to-end Process Flow Diagrams (in swimlanes)
• Wireframes
• Field List
• RTM
• Test Scenarios/ Test Cases/ UAT Support
• API Specifications and Data Mapping
• Documents Mapping
• User/ Training Manual

Adherence to Agreed Schedule

Maintaining schedule variance within 15% during Gap Study and UAT phases and ensuring on-time Gate 5 delivery against the baseline.

Upskilling & Capability Building

Completion of L&D-mandated trainings including Business Etiquette and Newgen Product knowledge trainings.

Accelerator-Based Project Timelines & Budget Compliance

Completion of Accelerator-based Gap Studies within 20% variance of Gate 0 estimates with documentation aligned to standard Accelerator SRS and Field List templates, including gap identification and justification. Regular reviews with Accelerator Teams before SRS finalisation.

Geographical Scope of the Role

India and other Regions (APAC, EMEA etc. depending upon the project)

Skills Required (Technical and / or Behavioral)

Excellent Communication Skills: Strong proficiency in both written and verbal communication.

Willingness to Travel: Should be ready for…