Customer Service Executive
Shining Stars Institution & travels · Gurugram
- Company
- Shining Stars Institution & travels
- Type
- Job
- Work mode
- On-site
- Location
- Gurugram
- Salary / stipend
- ₹2 – 3.25 LPA
- Experience
- Fresher
- Posted
- 5 Nov 2026
About this job
- Looking for a Job in Gurugram??
- MEGA OPENINGS FOR INTERNATIONAL PROCESS - FRESHERS & EXPERIENCED can apply!!!
- Hi Job-Seekers!!!
- Greetings from ShiningstarsITPL!!! ( Fluent ENGLISH IS MANDATORY )
- Position : Customer Service Executive
- Location : Gurugram
- Eligibility: Any Undergraduate with minimum 6 months experience or Graduate Fresher or above
- Salary : 2.75 LPA-3.5 LPA (Based on last drawn salary)
Work Requirements
- Excellent communication skills in ENGLISH
- Strong customer-handling ability
- Willingness to work in rotational shifts
- 5 days working with 2 rotational weekly off
- Candidates must be comfortable with both voice and digital communication channels (based on role)
Roles & Responsibilities
- Respond to customer queries through phone, email, chat, and social platforms
- Assist customers with product/service information, troubleshooting, and navigation
- Manage customer concerns with empathy and professionalism
- Aim for first-contact resolution to enhance customer satisfaction
- Identify opportunities to upsell or cross-sell relevant services
- Suggest process improvements and contribute to overall customer experience
Hanshika - 7526057311
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