Freshers Hiring For International Process (Hyderabad)

About this job

We are looking for customer-focused candidates to join the international process at our client location, we have multiple roles involves assisting international customers through voice and Non-Voice channels and resolving queries handling inbound customer calls and assisting customers with queries related to home appliances, product information, deliveries, billing and basic troubleshooting or transportation services, rider/driver accounts, trips, payments and account-related concerns.

Key Responsibilities

Handle customer interactions through voice calls / chat.

Assist customers with queries

• Provide support for account access and security-related concerns.
• Investigate customer concerns and provide appropriate resolutions.
• Document customer interactions accurately in the CRM.
• Follow defined process guidelines and escalation procedures.
• Maintain required quality, productivity and customer satisfaction targets.
• Handle sensitive customer/account information in accordance with process requirements.
• Escalate unresolved or complex issues to the appropriate support team.

Candidate Requirements

• Excellent spoken and written English communication.
• Good listening and comprehension skills.
• Strong typing and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer and internet knowledge.
• Comfortable handling both voice and non-voice interactions.
• Ability to work in a target-driven customer-service environment.
• Willingness to work in 247 rotational shifts, where applicable.

Typing skills

Basic computer knowledge

Productivity

Attendance & Schedule Adherence

Eligibility

• Education: Any
• Experience: Freshers
• CTC: 2 to 5 LPA

Work Details

• Work Location: Work From Office
• Working Days: 5 Days Working
• Week Off: 2 Rotational Week Offs
• Cab Facility: One-Side Cab

Documents Required

Candidates should have the following documents available:

PAN Card

Educational Certificates / Marks Memos if you have exp

Previous Organization Pay Slips

Relieving / Experience Letter

Operations Round

Contact person: HR Harini @ 8143570741