Helix ITOM Associate Consultant - India

About this job

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At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWe're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless RD. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC Helix solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC Helix technologies and making sure customers get the maximum value from their investment.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC Helix's worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 support for enterprise IT Operations Management solutions, ensuring platform stability, availability, and performance.
• Administer, monitor, and troubleshoot BMC Helix ITOM solutions including Monitoring, AIOps, Server Automation, Vulnerability Management, Endpoint Management, and Discovery.
• Support incident, problem, change, and major incident management activities aligned with ITIL best practices and SLA commitments.
• Execute platform upgrades, patching, vulnerability remediation, maintenance activities, and operational improvements.
• Collaborate with customer infrastructure, security, application, database, and network teams to resolve complex technical issues.
• Monitor platform health, integrations, agents, connectors, and automation jobs to ensure seamless service delivery.
• Develop operational dashboards, reports, RCA documentation, runbooks, and knowledge articles.
• Contribute to automation, process improvements, and customer success within a managed services environment.
• Participate in a 24x7 support model, including shift-based work, on-call support, and planned maintenance activities as required.

To ensure you're set up for success, you will bring the following skillset experience:

• 5+ years of overall IT experience with at least 3 years supporting infrastructure operations, monitoring, automation, patching, vulnerability remediation, endpoint management, or discovery solutions.
• Hands-on experience with BMC Helix ITOM products (preferred) or equivalent enterprise tools such as Dynatrace, AppDynamics, Splunk, Datadog, SolarWinds, ScienceLogic, SCCM/MECM, BigFix, Ansible, Qualys, Tenable, Rapid7, Intune, ManageEngine, ServiceNow Discovery, Device42, or similar technologies.
• Experience providing L2/L3 support within a Managed Services or Production Support environment.

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