International Non-Voice Process - Freshers

About this job

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team!

In this role, you will get to

• Be the primary point of contact for our Business-to-Business customers through Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have

• Excellent verbal and written communication skills in English (B2 level or higher).
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (chat, voice).
• High school diploma or equivalent and above.
• freshers welcome!.

Work setup

• Location: [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational shifts-includes both day and night.
• 5 days of work, 2 day-rotational off.
• Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. (NOTE: Looking for people who can join us Immediately).

HR: - Nanditha V

(Mention "Nanditha V HR" on top of your resume as reference)

We will give you

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every winbig or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

Disclaimer

Sutherland never asks for payments or favours for job opportunities.