IT Asset Management Analyst

About this job

Overview

The Software Asset Management (SAM) Analyst supports the governance, compliance, optimization, and lifecycle management of the organization’s global software assets. This role follows established processes to help maintain licensing compliance, reduce financial and operational risk, improve data quality, and optimize software spend.

The successful candidate will collaborate with IT, Procurement, Finance, Legal, Security, vendors, and business stakeholders to support software asset activities, audit readiness, entitlement and usage-data accuracy, and process improvements using ServiceNow SAM Pro and related IT Asset Management platforms.

Software Asset Lifecycle Management

• Support software asset lifecycle activities, including request, procurement, deployment, usage tracking, optimization, renewal, and retirement.
• Maintain accurate software entitlement, contract, and inventory records.
• Assist with software renewal planning and lifecycle-governance activities.

License Compliance & Risk Management

• Perform software license reconciliations by comparing entitlements with deployment and usage data.
• Analyze data to identify and escalate potential compliance risks, licensing gaps, and optimization opportunities.
• Support remediation activities under the direction of senior team members and appropriate stakeholders.
• Maintain audit-ready documentation and supporting evidence.

ServiceNow SAM Pro Administration & Data Management

• Maintain software models, entitlements, contracts, and reconciliation data in ServiceNow SAM Pro.
• Support data-quality and software-normalization activities.
• Prepare and maintain standard dashboards, reports, and metrics.
• Collaborate with platform teams and contribute ideas for SAM process and automation improvements.

Software Audit & Vendor Support

• Support internal and external software audits and publisher true-up activities.
• Collect, validate, and analyze licensing and deployment data.
• Coordinate audit requests and findings with vendors and internal stakeholders as directed.
• Assist with analyzing licensing terms and contractual obligations, escalating complex matters to senior team members, Legal, or Procurement.

Cost Optimization & Financial Management

• Analyze data to identify potential license reclamation, reuse, consolidation, downgrade, and non-renewal opportunities.
• Support software budgeting, forecasting, and renewal-planning activities.
• Analyze software consumption and utilization trends.
• Contribute findings to cost-avoidance and spend-optimization initiatives.

Reporting & Analytics

• Prepare and maintain standard reports and dashboards covering software compliance, optimization, renewals, and risk.
• Analyze software asset data, identify findings, and contribute to recommendations.
• Prepare findings for review and communicate approved insights to appropriate stakeholders.

Process Improvement & Governance

• Support the development and maintenance of SAM policies, standards, and procedures.
• Identify process gaps and contribute improvement ideas.
• Follow and support established software asset management governance processes.
• Support enterprise software-centralization and spend-management initiatives.

Cross-Functional Collaboration

• Collaborate with IT, Procurement, Finance, Legal, Security, and business stakeholders.
• Coordinate with software publishers and vendors as directed.
• Communicate licensing, compliance, and optimization findings to technical and nontechnical audiences, escalating complex matters when appropriate.

Software Asset Management Knowledge

• Understanding of software asset management and IT asset management practices.
• Knowledge of software licensing models including perpetual, subscription, SaaS, cloud, and enterprise agreements.
• Ability to review licensing terms,…