Project Coordinator

About this job

Client Communication & Relationship Management

• Serve as the day-to-day contact for clients; respond to queries, concerns, and escalations promptly.
• Conduct weekly and/or monthly review meetings (agenda, minutes, action items, follow-ups).
• Share project/order closure updates with clients and gather formal sign-offs.

Reporting & Documentation

Prepare and deliver scheduled and ad-hoc reports (status dashboards, SLA/metric reports, order progress, risk/issues logs).

Maintain accurate project documentation: SOWs, change requests, action trackers, MoM, delivery checklists, and closure notes.

Project Coordination & Delivery Tracking

• Coordinate internal teams (operations, tech, quality, finance) to meet client requirements and project deadlines.
• Track tasks, dependencies, and risks; proactively drive resolutions and escalate when needed.
• Maintain a live project plan and ensure on-time delivery of milestones and orders.

Billing & Collections

• Coordinate monthly billing: validate deliverables, confirm quantities, prepare invoices, and seek approvals.
• Follow up on collections; track payment status and flag delays to leadership/finance.
• Reconcile billing discrepancies and document all approvals/changes.

Process Discipline & Quality

• Ensure adherence to SOPs, SLAs, and compliance requirements.
• Identify process gaps; recommend and implement improvements.
• Maintain high-quality standards in client deliverables and communications.