Travel Sales Consultant

About this job

Job Description Travel Sales Consultant

Company: Voyotrip Pvt. Ltd.

Job Location: Nagercoil, Tamil Nadu Department: Sales & Travel Operations

Job Responsibilities

• Customer Enquiries: Handle travel enquiries received through WhatsApp, phone calls, website forms, social media, and online campaigns.
• Customer Calling & Follow-ups: Contact new leads promptly, understand their travel requirements, and follow up regularly until booking confirmation.
• Travel Package Planning: Prepare suitable domestic and international tour packages based on the customer's destination, travel dates, duration, number of travellers, and budget.
• Quotation & Itinerary Preparation: Coordinate with the operations team and suppliers to prepare quotations, travel itineraries, and package details.
• Sales & Conversion: Convert travel enquiries into confirmed bookings by explaining package benefits, handling customer objections, and negotiating within approved pricing limits.
• Customer Relationship Management (CRM): Update all customer details, lead status, follow-up dates, call remarks, and booking stages accurately in the CRM.
• Hotel & Supplier Coordination: Coordinate with hotels, transport providers, tour operators, and other suppliers to obtain suitable rates and confirm services.
• Payment Follow-up: Inform customers about advance payments, pending balances, and payment deadlines in coordination with the accounts team.
• Customer Service: Respond professionally to customer questions and provide support before, during, and after booking, as required.
• Sales Reporting: Maintain daily lead follow-up records, sales reports, booking updates, and conversion details.
• Target Achievement: Work towards monthly sales targets, improve lead conversion rates, and maintain regular follow-ups on pending and hot leads.
• Team Coordination: Work closely with the sales, operations, and accounts teams to ensure smooth booking and travel arrangements.

Required Skills

• Good communication skills in English and Tamil.
• Confidence in phone calls, WhatsApp communication, and customer handling.
• Basic computer knowledge and familiarity with MS Excel, email, and online tools.
• Ability to prepare quotations and explain travel packages clearly.
• Good negotiation, follow-up, and sales skills.
• Ability to manage multiple customer enquiries and meet sales targets.
• Willingness to learn domestic and international travel destinations and packages.

Preferred Qualifications

• Freshers and experienced candidates may apply.
• Experience in travel sales, telecalling, customer service, or hospitality is an advantage.
• Knowledge of travel booking systems and CRM software is an added advantage.

Key Performance Indicators (KPIs)

• Number of customer enquiries contacted.
• Timely follow-ups and CRM updates.
• Number of quotations shared.
• Lead-to-booking conversion rate.
• Confirmed bookings and sales revenue.
• Achievement of monthly sales targets.

Ideal Candidate: A customer-focused, proactive, and sales-oriented person who can turn travel enquiries into confirmed bookings while providing excellent customer service.