Call Center Executive

About this job

Key Responsibilities

• Answer incoming calls promptly and greet every customer in a polite, friendly and professional manner.
• Listen to the customer's query or concern and note down the details accurately.
• Provide basic information to customers using simple, easy-to-follow scripts and guidelines.
• Pass on queries or complaints that need further help to the concerned team.
• Maintain a calm, courteous tone on every call, even when a customer is upset.
• Keep a simple daily record of calls attended.
• Follow basic call etiquette and company greeting standards on every call.

Required Skills & Qualifications

• 12th pass / Graduate in any discipline.
• Freshers can apply; prior call center experience is a plus but not mandatory.
• Good spoken communication in Hindi and English.
• Polite, friendly and patient nature.
• Basic computer knowledge (typing and using simple software).
• Willingness to work in rotational shifts as per the roster.