Cybersecurity Technology Operations Analyst

About this job

Role:- Cybersecurity Technology Operations Analyst

Main Duties

• Serve as Security Analyst supporting technical operations for critical cybersecurity technologies.
• Provide end to end administration and production support for cybersecurity tools under Endpoint Security, Data Security, Network Security, Application Security and SIEM/SOAR.
• Analyze, investigate, remediate cybersecurity application incidents in operational/production environment.
• Automate repeated and operational tasks through programming (Perl, Python, PHP, Bash, or PowerShell) or other interfaces.
• Setup monitoring and event management for cyber security products to help manage availability, reliability, and performance.
• Perform cybersecurity application installation, upgrades, product hygiene and maintenance.
• Operate in accordance with ITIL processes such as Change Management process, Incident Management and Problem Management.
• Lead product support transitions on both technical and process front.
• Identify operational gaps and drive continual service improvement plans for existing processes.
• Build tool knowledgebase and establish/enhance Standard Operation Procedures (SOP)
• Work with minimal supervision and conduct activities as a collaborative partner to Cyber Security as well as other lines of business (LOBs)
• Develop and produce operational metrics such as Change success rate, tool uptime report, Incident ticket volume etc.
• The role demands weekend support on rotation through active/passive on calls.

Requirements

• Relevant experience in tool administration and support of at least 2 + tools in one or more areas is MUST
• Endpoint security (McAfee ENS, CrowdStrike or any EDR solution)
• Network security (ISE/NAC solutions, Network segmentation, Web proxy solutions)
• Application security (Nessus/Tenable, Container/Docker security.)
• Data Security (Industry leading DLP technology such as Symantec or MacAfee DLP)
• SIEM/SOAR (Splunk ES, Splunk SOAR)
• Familiarity with Unix & Windows operating system is a MUST.
• Experience working on Amazon web services (Compute, Storage and Networking) is nice to have.
• Experience with any one of the script languages such as Perl/PowerShell/Python is desired.
• Must possess clear oral and written communication skills and be able to clearly articulate complex concepts to broader audience.
• Excellent analytical and problem-solving skills ability to get to the root of the problem, assess impact, and develop a resolution plan quickly, leveraging all available resources, is essential.
• Must take ownership of tasks and demonstrate high degree of responsibility to ensure completion.