Refund & Cancellation Policy

Last updated: July 2026

1. Student plan upgrades

Student plan upgrades are arranged manually via WhatsApp or email and paid outside the platform. If you upgrade and are not satisfied within 7 days of upgrading, contact support@upnxtwork.com for a full refund, provided you have not exceeded your free-tier application limits using the upgraded plan.

2. Startup plan upgrades

Same as above. Arranged manually, refundable within 7 days of upgrade if no projects have been posted using the upgraded plan's additional capacity.

3. Paid project payments

For Paid projects (₹5,000–₹15,000), payment is due from the startup upon admin-confirmed, startup-approved project completion. Because payment is currently coordinated manually rather than held in escrow by a payment gateway:

• If a project is cancelled before completion, no payment is due from the startup, and the student is not charged any fee.
• If a dispute arises about whether delivered work meets the agreed scope, contact support@upnxtwork.com. Our team will manually review the submission and project brief before any payment is finalized.
• The platform fee (15%) is only retained once a payment is actually completed. No fee is charged on projects that don't result in a completed payment.

4. Free / stipend-based projects

Free and stipend-based projects don't involve a platform fee, so this section doesn't apply. Any stipend arrangement is between the student and startup directly.

5. How to request a refund

Email support@upnxtwork.com with your account email and a description of the issue. Every request is reviewed personally. Expect a response within 2 business days.

6. Contact

support@upnxtwork.com or WhatsApp +91 84848 55106